FAQs

Please contact the sales office on 023 8070 2200 / sales@truvox.com and we will put you in touch with your Regional Area Manager to discuss pricing. If you already have an account with us, the Sales Office may be able to confirm your pricing directly.

Submit your official purchase order by email to sales@truvox.com.

Yes, but this can vary depending on your account and delivery address. Please contact 023 8070 2200 / sales@truvox.com or to confirm.

Submit your official purchase order by email to sales@truvox.com

UK: £25 / Europe: €50

For rest of the world, please contact sales@truvox.com or 023 8070 6600.

Yes, if you have an account with us, please contact the sales office on 023 8070 2200 / sales@truvox.com to place your order. Please refer to the parts list on each machine page to identify which spares you need.

If you do not have an account with us, please contact the sales office who will either be able to set up an account or refer you to your local dealer.

We do not supply janitorial products such as pads. Please contact your local janitorial supplier for further information.

Firstly, refer to the fault-finding guide and user manual, which can be found on the machine’s product page and in support downloads.

Check that the machine is set up correctly and any required maintenance has been carried out. If you are still experiencing difficulties, please call our service desk on 023 8070 2200 or email support@truvox.com.

Documents can be downloaded from the machine’s product page or via the downloads section of our website.

Please contact our service desk on 023 8070 2200 or email support@truvox.com.

Yes, all our machines come with a minimum warranty of 1 year, subject to conditions. For full details please view our terms & conditions page.

Depending on your model, this will vary. Please contact the sales office on 023 8070 2200 / sales@truvox.com to find out more.

There are several chemicals you can use for cleaning carpets. For our Cimex™-Encap machines, we sell a pre-spotter for heavy staining and a gentle chemical for general use. Please contact your local janitorial supplier for specific machine recommendations.

Whichever chemical you use, you should always use it as per the user manual and ensure the machine is rinsed out afterwards to prevent blockages in hoses and filters due to build up of residue.